Privacy Policy

Privacy Policy - Wagging School Dog Training

1. Introduction

Wagging School ("we", "us", "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you interact with our website (waggingschool.com.au) and our training & rescue-rehab services.

2. Scope

This Policy applies to all visitors ("you", "your") to our website, customers, and anyone who engages with our services—whether online, via email, phone, or in person.

3. Personal Information We Collect

3.1 Personal Data

We may collect the following personal information when voluntarily provided by you:

• Contact details: Name, email address, phone number, address

• Dog-related information: Breed, age, behavioral concerns (e.g., training needs, rehabilitation issues)

• Payment details: Only if applicable, via secure third-party processors (e.g., Stripe or PayPal)

3.2 Non-Personal Data

We automatically collect information about your device and interactions with our website, including:

• IP address, browser type/version, time zone, referring pages, pages viewed, time spent, clicks

• Collected using cookies, log files, and tracking pixels 

4. How We Use Your Information

We use your information for the following purposes:

• Provide, manage, and improve our services (e.g., scheduling, training follow-up)

• Process inquiries and correspondence

• Communicate appointment reminders or training updates

• Detect and prevent fraud or misuse

• Understand website usage for analytics and improve user experience 

5. Disclosure of Personal Information

We may share your personal information with:

• Service providers who assist in operating our services (e.g., email tools, analytics, payment platforms), under appropriate privacy obligations 

• Legal or regulatory bodies, where required by law or to protect rights, property, or safety

• Business successors, in the case of mergers or asset transfers, with notice to you where appropriate

6. Cookies & Tracking Technologies

We use cookies and similar tracking tools to enhance functionality, analyze usage, and for optional marketing. You can control or disable cookies via browser settings, but this may affect site usability.

7. Data Storage, Security & Retention

• We take reasonable steps to protect personal data from unauthorized access, alteration, or disclosure

• Your personal data will be retained only as long as necessary—for legal, accounting, or legitimate business purposes, or as required by law

• When no longer needed, we will securely delete or de-identify your information 

8. International Data Transfers

Your information may be processed or stored outside Australia by our trusted service providers. We ensure that such transfers comply with applicable privacy laws and safeguards 

9. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you may:

• Request access to your personal information

• Request correction of inaccurate or outdated data

• Complain about a possible breach of privacy

• Withdraw consent for certain uses of your data (e.g., marketing)

To make a request or exercise your rights, please contact us using the details below.

10. Children

Our services and site are not intended for children under 18. We do not knowingly collect data from minors. If such data is inadvertently collected, we will promptly delete it.
11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with the effective date. We encourage you to review the policy periodically.

12. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact:

Wagging School

Email: florencewood.93@gmail.com